Amazon, the world’s biggest E-commerce Retail giant, strives its best to be Earth’s most customer-centric company, regardless of what sort of competitors come and enter the market. By all means, it is tough to be the favourite shopping website of millions of people every year and Amazon does its best to be sure people’s needs are met without compromising their emotions by providing the most effective Customer service.
About the Founder
Jeff Bezos, the founder and CEO of Amazon, is the richest man on Earth as per Forbes’ billionaire’s ranking. He started Amazon in a small garage with a vision to make the largest online bookstore which ultimately results in being the E-commerce behemoth that it has now become.
And its Customer Experience
#1. Amazon was among the first few to show customer reviews and add transparency to the electronic retail space. Because of the open marketplace that Amazon has built, consumers can gauge how satisfied they’ll be with a product supported by the experiences of fellow shoppers.
#2. They’re always trying to give value and do something new. With features like One-click shopping, innovative products like Echo, kindle, fire stick; Amazon keeps surprising us with new additions like Amazon Fresh, Amazon Go, Wholefoods, Amazon Pay, new gadgets, and many more inside the store.
#3. Proactive customer service is vital for Amazon’s shipping strategy, and therefore the company ensures that customers are constantly conscious of the status of their package. If any issue arises, Amazon informs and communicates with customers before customers recognise a problem and reach the concern of the service department.
#4. Most of the customer’s queries are solved via ChatBot or Website help pages unless it is complicated and requires an agent to resolve the query with options of call, chat or email. The common denominator here is effort – whether you’re buying or returning a product, the experience is effortless – something customers are quite willing to offer their loyalty for in exchange.
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Guest Author, SkillUVA
Mahima Parnani lives in Jaipur with her husband and 2-year cute son. She has worked in domains like teaching, accounting, and for almost 3 years with Amazon as a Customer Service Associate. During her stint with Amazon until now she has dealt with thousands of call and got a fair bit of experience on how the company’s online customer service works. She aspires to be the best at what she does and continue to inspire young people.
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