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      • Amazon’s Way to Customer Service | Mahima Parnani

      Amazon’s Way to Customer Service | Mahima Parnani

      • Posted by SkillUVA
      • Categories Business and management
      • Date April 5, 2021
      • Comments 3 comments

      Why Amazon?

      Amazon, the world’s biggest E-commerce Retail giant, strives its best to be Earth’s most customer-centric company, regardless of what sort of competitors come and enter the market. By all means, it is tough to be the favourite shopping website of millions of people every year and Amazon does its best to be sure that peoples needs are met without compromising their emotions by providing the most effective Customer service.

      About the Founder

      Jeff Bezos, the founder and CEO of Amazon, is the richest man on Earth as per Forbes’ billionaire’s ranking. He started Amazon in a small garage with a vision to make the largest online bookstore which ultimately resulted in being the E-commerce behemoth that it has now become.

      And its Customer Experience

      #1. Amazon was among the first few to show customer reviews and add transparency to the electronic retail space. Because of the open marketplace that Amazon has built, consumers can gauge how satisfied they’ll be with a product supported by the experiences of fellow shoppers.

      #2. They’re always trying to give value and do something new. With features like One-click shopping, innovative products like Echo, kindle, fire stick; Amazon keeps surprising us with new additions like Amazon Fresh, Amazon Go, Wholefoods, Amazon Pay, new gadgets, and many more inside the store.

      #3. Proactive customer service is vital for Amazon’s shipping strategy, and therefore the company ensures that customers are constantly conscious of the status of their package. If any issue arises, Amazon informs and communicates with customers before customers recognise a problem and reach the concern to the service department.

      #4. Most of the customer’s queries are solved via ChatBot or Website help pages, unless it is complicated and requires an agent to resolve the query with options of call, chat or email. The common denominator here is effort – whether you’re buying or returning a product, the experience is effortless – something customers are quite willing to offer their loyalty for in exchange.


      SkillUVA is becoming India’s one of the top learning platform and professional coaching organization. You can grow yourself by enrolling on a video course of your choice here and stand apart from the crowd.

      For Your Success, Always!!

      Mahima Parnani

      Guest Author, SkillUVA


      Mahima Parnani lives in Jaipur with her husband and 2-year cute son. She has worked in domains like teaching, accounting, and customer service for almost 3 years. She aspires to be the best at what she does and continue to inspire young people.

      Post Views: 135

      Tag:Amazon's Way to Customer Service, Amazon's Way to Customer Service | Mahima Parnani, Article on Amazon's customer service, Best customer centric company in the world, How to improve Online Customer Service, Mahima Parnani Blogpost, Online Customer Service tips, What is special about amazon's customer service

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        3 Comments

      1. Vikas tiwari
        May 30, 2021
        Reply

        Awesome content and every word is true to the facts. can’t deny being earth’s most customer centric organization.Keep publishing such real stories.10 on 10.

      2. Nupur
        May 30, 2021
        Reply

        Very nice

      3. Kanchan
        May 31, 2021
        Reply

        Very nice content.
        I always shop from Amazon they give the best services.

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